Question 1

How quickly can you fix my remote problems?

Accepted Answer

We understand how frustrating remote problems can be. In most cases, we can diagnose and fix garage door remote issues the same day you call. Our technicians carry a wide range of replacement remotes and receivers in their service vehicles, so we're often able to resolve the problem in a single visit. Common remote issues include dead batteries, signal interference, antenna problems, and worn-out buttons. If your remote needs to be reprogrammed or replaced, we can usually complete this within 30-60 minutes. For urgent situations, we offer priority scheduling to get your garage door working as quickly as possible. Call us at (360) 472-4880 for immediate assistance.

Question 2

What causes remote problems in garage doors?

Accepted Answer

Garage door remote problems can stem from several common causes. The most frequent issue is simply dead or weak batteries—this accounts for about 70% of remote-related calls. Other causes include: signal interference from nearby electronics, LED lights, or wireless devices; a damaged or misaligned antenna on the garage door opener; worn-out internal components in older remotes; programming issues after a power outage; physical damage from drops or water exposure; and radio frequency conflicts with neighbors' systems. Our technicians use professional diagnostic tools to quickly identify the root cause. We'll check the remote, receiver, antenna, and all related components to ensure a complete fix.

Question 3

Do you offer financing for new industrial door installations?

Accepted Answer

Yes, we offer flexible financing options for new garage door installations, including industrial and commercial doors. We understand that a new garage door is a significant investment, and we want to make it accessible for all our customers. Our financing options include: 0% interest for qualified buyers on purchases over $1,500; monthly payment plans ranging from 12 to 60 months; same-as-cash options for shorter terms; and no prepayment penalties. For industrial and commercial installations, we can work with your business to find a payment structure that fits your budget and cash flow needs. All financing is subject to credit approval through our trusted lending partners.

Question 4

What is included in your 2-year warranty?

Accepted Answer

Our comprehensive 2-year warranty covers all parts and labor on repairs and installations performed by our technicians. This includes: replacement parts such as springs, cables, rollers, and hinges; garage door openers and accessories we install; labor costs for any warranty-related repairs; and troubleshooting and diagnostic fees. The warranty begins on the date of service and is transferable if you sell your home. We stand behind our work because we use only high-quality, manufacturer-approved parts.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional garage door maintenance at least once per year—typically in the spring or fall. Regular maintenance extends the life of your door, prevents costly emergency repairs, and ensures safe operation. During a maintenance visit, our technicians will: lubricate all moving parts; check and adjust spring tension; inspect cables, rollers, and hinges for wear; test the safety sensors and auto-reverse function; tighten all hardware; check weather stripping; and test the door balance. If you use your garage door more frequently than average (more than 4 times daily), or if your door is over 10 years old, we recommend twice-yearly maintenance.

Question 6

Do you service all garage door brands?

Accepted Answer

Yes, our certified technicians are trained to service all major garage door and opener brands. This includes: LiftMaster, Chamberlain, Genie, Craftsman, Wayne Dalton, Clopay, Amarr, CHI Overhead Doors, Raynor, Martin Door, and many others. We also work with older and discontinued models that other companies may not service. Whether you have a modern smart opener or a classic chain-drive system, we have the expertise and parts to keep it running smoothly.

Question 7

What should I do if my garage door won't close?

Accepted Answer

If your garage door won't close, first check these common causes: 1) Look at the safety sensors at the bottom of the door frame—make sure nothing is blocking them and the LED lights are lit (usually green). 2) Check if the sensors are aligned; even a small bump can misalign them. 3) Look for obstructions in the door's path. 4) Check if the opener's travel limits need adjustment. 5) Ensure the door isn't locked manually. If you've checked these items and the door still won't close, there may be an issue with the tracks, springs, cables, or opener logic board. As a temporary solution, most openers have a manual release that allows you to close the door by hand. For safety, don't try to force a malfunctioning door—call us at (360) 472-4880 for prompt professional service.

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